Chris holds a B.S. in Hospitality and Tourism Management and managed social media for all Marriott properties in South America, making him a perfect fit for UP and its social media channels. He has a ...
Edited by: Keri Stooksbury
With years of experience in corporate marketing and as the Executive Director of the American Chamber of Commerce in Qatar, Keri is now Editor-in-Chief at UP, overseeing daily content operations and r...
& Kellie Jez
Kellie’s professional experience has led her to a deep passion for compliance, data reporting, and process improvement. Kellie’s learned the ins and outs of the points and miles world and leads UP’s c...
9 comments
Kathy
May 30, 2022
I have an American Airlines Citi branded card. Am I able to use the American points I earn on the thank-you site
Chris Hassan
May 30, 2022
Hi Kathy,
No, you won’t be able to. Your points are earned as miles and get deposited directly into your American Airlines account.
Indi
June 05, 2022
I just made a flight booking, but I did not get the e-ticket and the airline booking reference is missing. Is this normal? Will I get it shortly?
Jarrod West
June 06, 2022
Hi Indi,
I would imagine that you should have received it shortly after booking, but if you still have not gotten it yet then I would contact the Citi customer service team.
KON
February 15, 2023
You might want to update your article with the fact that the Citi Travel Portal won’t let you book hotels past June 30, 2023. This almost negates the 4th night benefit for any one planning ahead. The portal has been like this for months so it does not look like Citi gives a damn about the impact it’s having on their members. If not fixed, no reason for me to keep this card at $495 per year without the 4th night benefit.
Xavier
June 11, 2023
Does anybody know Citi’s Travel support email address? I still have not received a refund though it has been 28 days since a no penalty cancellation. Thanks
Jarrod West
June 12, 2023
Hi Xavier,
They do not appear to list an email address on their website, but you can call this support number: 1-800-950-5114
Unhappy
July 08, 2023
Don’t use the portal – it’s not ready for prime time. I had a terrible experience w/ the Citi travel portal this month. Booked a hotel. Today, right before traveling, I called hotel to confirm they had the reservation – they did not. I then called Citi travel – took an hour to get a rep. The Citi rep spent a long time getting my info (not her fault, sounds like the Citi system), then called the hotel, confirmed the reservation wasn’t there, but didn’t know why. Kept trying to no avail. Then offered to rebook the reservation at the current, last minute, (higher) rate – I said no thanks, I had a paid (already charged to my card) reservation, why should I pay the higher rate. They said they would ask their supervisor. By this time, I had been on the phone for 45′. I said please ask. Put me on hold twice, at 51 minutes of talk time the call disconnected. Rather than wasting another 2 hours, I just canclled the Citi reservation and booked directly with the hotel at the last minute price – lost some money and 2 hours of my life trying to use their portal.
DON'T USE IT
August 30, 2023
Like the commenter above said, good luck resolving issues if something goes wrong with your reservation. I booked/paid for a premium room type and at check in the hotel said the booking agent sent them information that I was in a lower room type. After checking in and confirming my booking details showed I booked the higher type, I called and was told to pay out of pocket to upgrade to comparable room type and i’d get original booking refunded plus additional costs. The Citi Travel reps are useless and keep saying they have to go to their booking partner to confirm (who also never respond apparently). There is no manager or lead to escalate to – it’s all done via emails and you basically just have to wait until someone decides to get around to responding. No one follows up with status or updates on where things are at. Have spent HOURRRRSS on the phone trying to resolve this and get my monies back. Keep being told to wait 24-48 hours for a response. It’s been well past 1.5 weeks and i’ve called and emailed several times. Every rep has different information, stories keep changing, missing information. Absolutely the most frustrating experience calling these people and having to re-explain the situation every time. No other number or way to file a complaint to actually get it escalated and resolved.
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